FAQ

Select the desired item, choose your size, and add the item to your Cart. You can then finalise your order at checkout.

Your order is considered confirmed when you receive the order confirmation email.

Once an order is confirmed, it is generally no longer possible to modify or cancel it.

If necessary, please contact our customer service as soon as possible. We will do our best to assist you if the order has not yet been prepared or dispatched.

Available payment methods are indicated directly at checkout.

MAISON LEROY LLUKES currently offers delivery to:

• Switzerland;
• the European Union countries we serve;
• the United Kingdom.

MAISON LEROY LLUKES orders are primarily dispatched with DPD.

Orders are generally prepared and dispatched within 1 to 3 working days after payment confirmation.

During collection launches or busy periods, this timeframe may be slightly extended.

Delivery times vary depending on the destination and delivery conditions.

Tracking information will be provided once your order has dispatched.

For more information, please consult our Delivery policy.

Once your order has dispatched, you will receive an email containing tracking information to follow the progress of your parcel.

Yes. You have 14 days from the receipt of your order to inform us of your wish to return an item.

Any request must be registered with our customer service before the parcel is sent.

To know all applicable conditions, please consult our Returns & Exchanges Policy.

For a standard return, shipping costs back to MAISON LEROY LLUKES are the responsibility of the customer.

After validating your request, our customer service will provide you with the necessary instructions to organise your return.

In case of a defective item, an order error on our part, or confirmed shipping damage, the relevant costs are covered by MAISON LEROY LLUKES.

Yes.

Exchanges are only possible for a different size of the same item, subject to availability.

In the case of an exchange:

the customer bears the cost of return shipping to MAISON LEROY LLUKES.

After receipt and inspection of the item, MAISON LEROY LLUKES covers the dispatch of the new size to the customer.

For international orders, the new size is dispatched under the same customs terms as the original order. Any customs duties, import taxes or customs clearance charges may therefore remain payable by the recipient.

Any request must be made within 14 days of receiving the order.

The item must notably be:

• unworn, with the exception of trying it on;
• unwashed;
• undamaged;
• without odour or signs of use;
• accompanied by its intact sewn labels;
• accompanied by its intact hang tag;
• returned in its MAISON LEROY LLUKES rigid box.

To know all conditions, please consult our Returns & Exchanges Policy.

Exchanges are subject to stock availability.

If the desired size is no longer available, a refund may be offered in accordance with our Returns & Exchanges Policy.

After validating your request, our customer service will provide you with the necessary instructions to make your return.

When customs documents are required for the return of the parcel to Switzerland, MAISON LEROY LLUKES will prepare them when necessary and send them to you by email to simplify the process.

Please contact our customer service as soon as possible, indicating your order number and attaching, when necessary, photographs of the product concerned.

After verification, MAISON LEROY LLUKES will organise and cover the return and shipping of the replacement product.

If no replacement is possible, a refund may be offered.

Please contact our customer service quickly and keep the product, parcel, packaging, and any photographs showing the damage. After verification, MAISON LEROY LLUKES may open a claim with the carrier and provide you with the appropriate solution.

A size guide is available directly on each product page.

We recommend consulting the indicated measurements and comparing them with those of a garment that fits you well before finalising your order.

MAISON LEROY LLUKES items are manufactured by workshops selected for their craftsmanship, expertise, and mastery of production.

The first creations of the Maison are produced in Portugal.

The denim used for this first collection is 100% cotton, woven and finished in France.

Yes.

MAISON LEROY LLUKES collections are produced in limited quantities to preserve the attention paid to the quality, craftsmanship, and details of each creation.

As collections are produced in limited quantities, restocking a sold-out item is not guaranteed.